At Anchor Restoration of St. Louis, trust is the foundation of everything we do. When a customer trusts us with their home or business during a stressful situation, we understand that responsibility goes beyond repairing the damage — it includes protecting the information they share with us.
This Privacy Policy explains what information we collect, how we use it, and the steps we take to handle it responsibly.
Information We Collect
To provide restoration services and communicate effectively with our customers, we may collect information such as:
- Name
- Phone number
- Email address
- Property address
- Business or organization information when applicable
- Photos, documentation, or details related to property damage
- Insurance claim information voluntarily provided by customers
- Information shared through phone calls, text messages, emails, website forms, or other communication methods
Our website may also collect basic information through tools such as cookies, analytics platforms, advertising systems, and call tracking technology. This helps us understand how customers find us and allows us to provide a better online experience.
How We Use Your Information
We use customer information for clear and practical purposes, including:
- Responding quickly to emergency restoration needs
- Scheduling inspections and services
- Providing water damage restoration, mold remediation, fire damage restoration, reconstruction, and related property restoration services
- Communicating throughout your project
- Preparing estimates, invoices, reports, and project documentation
- Assisting with insurance communication when requested
- Improving the customer experience
How We Share Information
Anchor Restoration does not sell customer information.
We only share information when necessary to serve our customers, complete requested work, operate our business, or meet legal requirements. This may include trusted parties such as:
- Insurance representatives when authorized by the customer
- Property managers, owners, or authorized representatives involved in a project
- Specialty contractors involved in completing a project
- Technology providers that support our operations
- Payment, scheduling, or customer management platforms
- Legal or regulatory parties when required
We believe your information should be used to help solve your problem — not create another one.
Calls and Text Messages
By providing your phone number, you agree that Anchor Restoration may contact you by phone call or text message regarding your service request, appointment, or project.
SMS consent and phone numbers collected for communication purposes are not sold or shared with third parties for marketing purposes.
Website Technology and Advertising
Our website may use cookies and similar technologies, including analytics tools, advertising platforms, and call tracking systems.
These tools help us understand what customers need, improve website performance, measure marketing effectiveness, and make it easier for property owners and managers to find help when they need it.
You may adjust your browser settings to limit or disable cookies.
Protecting Your Information
We take reasonable steps to protect customer information and use trusted systems designed to safeguard the information provided to us.
While no electronic system can guarantee complete security, we are committed to handling customer information carefully and responsibly.
Updates to This Policy
We may update this Privacy Policy from time to time as our company grows, technology changes, or our business practices evolve.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
Anchor Restoration of St. Louis
17209 Chesterfield Airport Rd., Ste 185
Chesterfield, MO 63005
636-579-1072
info@anchorrestorationstl.com